Returns & Exchanges
At Cozmo, we want you to love your new style, which is why we offer a hassle-free 30-day return policy for all unworn apparel with original tags attached. If your fit isn't quite right, we are here to help you find the perfect replacement or issue a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your package.
Ship It Back
Securely pack your items in their original packaging and drop off the parcel at any authorized carrier location.
Receive Your Refund
After our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing